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Pure Cruise Limited 
Terms & Conditions

General Information

By booking with Pure Cruise Limited, you agree to the terms and conditions outlined below. If you are booking on behalf of a group, it is your responsibility to ensure all participants are aware of these terms prior to boarding.

 

Booking & Boarding

Private Charters & Water Shuttle Services

  • Boarding: Please arrive at the departure point at least 15 minutes before your scheduled departure time. Late arrivals may result in forfeiting your trip without a refund. Please be aware that we may not be able to extend private charters in the event of a late arrival, as this depends on other bookings.

  • Booking Confirmation: Your booking will be confirmed once the minimum number of participants is met and/or payment has been received. For online bookings, a confirmation email will be sent once our team has verified the details. For bookings made via phone or email, a 50% deposit is required to secure your reservation.

  • Pending Water Shuttle Bookings: Water Shuttle departures are subject to minimum passenger numbers. If your booking is pending, it is not confirmed until minimum numbers are met. You will receive a confirmation email once confirmed.

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Departure Time

  • All charters depart promptly. Late arrivals will not be refunded or rescheduled.

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Payment Terms

  • All prices are listed in New Zealand Dollars (NZD) and include GST (Goods and Services Tax).

  • Payments are processed securely via the Rezdy Pay payment gateway.

  • Pure Cruise Limited reserves the right to change published prices at any time.

  • "Pure Cruise Limited" will appear on your credit card statement.

 

Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.

  • Vouchers are non-refundable and not redeemable for cash or transferable. 

 

Cancellations & Refunds

If Pure Cruise Cancels:

  • You will receive a full refund or the option to rebook on another available date.

  • Cancellations: Cancellations due to weather or safety concerns are made at the skipper’s discretion, typically on the day of the cruise. Please ensure you check your email frequently on the day of departure. If a cancellation is required, Pure Cruise will make every effort to contact you by phone.

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If You Cancel:

  • More than 30 days before departure: No cancellation fee.

  • 8 to 30 days before departure: 25% of the charter fee will be charged.

  • 2 to 7 days before departure: 50% of the charter fee will be charged.

  • Within 24 hours or no-shows: Full fare will be charged; no refunds or rescheduling.

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Refund Process:

  • Refunds are usually processed within 48 hours of confirmation. Depending on your bank, funds may take 5–10 working days to appear in your account.

  • Payments made from business accounts must be refunded to the original business account.

 

Health & Safety – Risk Disclosure

Your safety is our priority. While we take all necessary precautions, the following inherent risks exist when boating on Lake Rotoiti:

  1. Person Overboard – Always follow the skipper's safety briefing and use life jackets as instructed.

  2. Mechanical Failure – All vessels are maintained to MNZ (Maritime New Zealand) survey standards, but unforeseen issues may occur. All skippers carry safety and communication equipment.

  3. Collision or Capsizing – While rare, lake and weather conditions can change. Trips will be cancelled if weather presents a risk.

  4. Loss of Personal Items – Belongings brought aboard are at your own risk. Boats are covered, but items should be secured.

  5. Slips, Trips & Falls – Movement is allowed during the trip but must be done safely. First aid kits are available on board.

  6. Weather Exposure – Prepare for all seasons. Sheltered areas are available on board.

  7. Allergic Reactions and Medical conditions – Passengers must disclose medical conditions and bring and administer their own EpiPens if required.

  8. Serious Injury or Death – Skippers are MNZ certified and trained in first aid. All safety procedures will be followed in the event of a serious injury or death.

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Participant Responsibilities:

  • Guests must always follow the skipper’s Safety Brief and instructions.

  • Refrain from risky behavior.

  • Do not participate if intoxicated or on drugs.

  • Be physically capable of the experience.

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The skipper has full authority to terminate participation or cancel the charter if safety is compromised.

 

Important Notes

  • If you have any medical conditions or require special assistance, please inform us when booking and speak with the skipper on arrival.

  • Boat Allocation: We will do our best to operate the vessel requested, but Pure Cruise reserves the right to allocate a different vessel due to prior bookings or maintenance.

  • Wheelchair Access: Available on all vessels. Please contact us before booking to confirm access suitability.

    • Note: There is no wheelchair access to onboard toilets or at the Manupirua Hot Pools.

 

Alcohol Policy

  • Pure Cruise Limited operates a licensed bar onboard. BYO alcohol is not permitted. 

  • The skipper may refuse boarding or terminate the cruise if a guest is intoxicated or deemed to be on drugs. 

 

By booking with Pure Cruise Limited, you agree to the terms and conditions outlined here. If you have booked for a group, it is your responsibility to ensure that other people in the group are aware of the terms and conditions before they board.

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